De-escalation & Situational Awareness Online Course
Anyone who deals with the public will eventually deal with someone who’s angry, agitated or unpredictable. It’s not a matter of if, it’s a matter of when, and how your team handles that moment makes all the difference. This foundation course gives your people the core skills to read a situation early, calm it before […]
Active Armed Offender Online Course
It’s the situation no one wants to think about, and that’s exactly why so few people are ready for it. An active armed offender event unfolds in seconds, and in those seconds people fall back on what they’ve practised, not what they’ve read. This course gives your team a clear, calm understanding of what to […]
Real Estate Online Course
Open homes full of strangers, solo property visits, and clients you’ve never met before. Real estate puts your agents in front of the public every day, often alone, and most have never been trained for when one of those situations turns. This foundation course gives your team the practical skills to stay aware, defuse conflict […]
Property Management Online Course
Unfamiliar properties, tenants under pressure, and the simple fact that you’re often there on your own. Property management puts your people in situations where a routine visit can turn tense fast, and most have never been trained for it. This foundation course gives your team the practical skills to stay aware, defuse conflict before it […]
Events & Venues Online Course
Crowds, alcohol, drugs, long shifts. Events and venues throw up situations most staff are never trained for, and they’re often the ones standing closest when things tip over. This foundation course gives your team the practical skills to read those situations early, defuse conflict before it escalates, and stay safe in busy, unpredictable environments. It’s […]