Workplace violence is on the rise. This practical training gives your team the skills to read a situation early, communicate under pressure, and de-escalate difficult or aggressive people before things get out of hand.
Many roles require staff to interact with people every day, and some of those interactions involve difficult, confrontational or aggressive individuals. Whenever people interact, there's potential for conflict, and that creates real risks to physical safety, staff wellbeing and business operations.
Rather than only focusing on de-escalation once a situation has already intensified, our training places strong emphasis on prevention and early intervention. The goal is to reduce the likelihood of conflict escalating in the first place.
We cover identifying behavioural indicators and escalation cues, understanding how humans react to confrontation, improving situational awareness, strengthening assessment and planning, effective communication strategies, safe interaction techniques, and practical methods for managing difficult and aggressive behaviour.
Half-day or full-day
Face-to-face or hybrid. Combine with another course to build your ideal training day
At your workplace, or a location of your choice
Up to 20 people. Additional trainer available for larger groups
Normal work clothing
By the end of this course, your team will know how to:
Book a consultation and we'll help you scope the right training day for your team.
