Incidents of violence in the workplace are increasing. To address this need, ResponseRise provide De-escalation & Situational Awareness Training, a specialised practical program designed to equip your team with necessary skills to handle un-cooperative, aggressive and difficult individuals in the workplace.
Many roles require staff to interact with people on a daily basis. At times, those interactions may involve dealing with difficult, confrontational, abusive or aggressive individuals. Employees are frequently required to influence behaviour, enforce rules or stop actions that another person may not agree with. Whenever people interact, there is potential for conflict to occur. These situations not only create physical safety risks, but can also impact staff wellbeing, confidence and overall business operations.
Providing staff with the skills to safely, confidently and professionally manage challenging interactions is essential for any workplace. Rather than only focusing on de-escalation once a situation has already intensified, our training places strong emphasis on prevention and early intervention strategies. The goal is to reduce the likelihood of conflict escalating in the first place.
ResponseRise De-escalation & Situational Awareness training covers key areas such as identifying behavioural indicators and escalation cues of aggressive behaviour, understanding how humans react to confrontation, improving situational awareness, strengthening assessment and planning abilities, effective communication strategies, safe interaction techniques, and practical methods for managing difficult, abusive and aggressive behaviour.
To put it simply, this training is relevant to anyone who interacts with other people in any capacity.
Duration:
Customisable Half-Day or Full-Day
Delivery:
Face-to-Face or Hybrid – select a range of our courses to create your ideal training day/s
Location:
At your workplace or at a convenient location of your choice
Participant Numbers:
Up to 20 people. We can arrange an additional trainer to cater for larger group sizes
What to Wear:
Clothing that you normally would wear to work
