Resources & Insights

The Briefing

Practical insights on crisis management, emergency planning, business continuity, first aid and de-escalation, from the team helping organisations across Australia and New Zealand get ready before it matters.

De-escalation and situational awareness training session
Stop conflict before it starts with four pillars: build rapport, stay calm, show empathy, and allow time to vent. When a conversation goes in circles, use AWOCA: Ask, Why, Options,
RE
Ross EdwardsPrincipal Advisor
SC
Sam ClarkeFounder & Managing Director
AW
Anna WilsonSenior Trainer
SC
Sam ClarkeFounder & Managing Director
SC
Sam ClarkeFounder & Managing Director

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Property visit safety training for property managers
Read the property before you reach the door: leave the gate open, count vehicles, clear weapons of opportunity, and note
RE
Ross EdwardsPrincipal Advisor
SC
Sam ClarkeFounder & Managing Director
AW
Anna WilsonSenior Trainer
SC
Sam ClarkeFounder & Managing Director
SC
Sam ClarkeFounder & Managing Director

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Incident management training workshop
If your team faces the public, aggression is foreseeable, and managing it is part of your duty of care. Prevention
RE
Ross EdwardsPrincipal Advisor
SC
Sam ClarkeFounder & Managing Director
AW
Anna WilsonSenior Trainer
SC
Sam ClarkeFounder & Managing Director
SC
Sam ClarkeFounder & Managing Director
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Business continuity is an organisational capability. Its purpose is to maintain priority operations through disruption and recover them within acceptable
RE
Ross EdwardsPrincipal Advisor
SC
Sam ClarkeFounder & Managing Director
AW
Anna WilsonSenior Trainer
SC
Sam ClarkeFounder & Managing Director
SC
Sam ClarkeFounder & Managing Director
Choking is one of those emergencies that goes from a normal moment to a genuine crisis in seconds, often at
RE
Ross EdwardsPrincipal Advisor
SC
Sam ClarkeFounder & Managing Director
AW
Anna WilsonSenior Trainer
SC
Sam ClarkeFounder & Managing Director
SC
Sam ClarkeFounder & Managing Director
A stroke is one of those emergencies where the person in front of you might have no idea what’s happening
RE
Ross EdwardsPrincipal Advisor
SC
Sam ClarkeFounder & Managing Director
AW
Anna WilsonSenior Trainer
SC
Sam ClarkeFounder & Managing Director
SC
Sam ClarkeFounder & Managing Director

Key takeaways Victoria has introduced Workplace Protection Orders, letting courts ban violent or abusive customers from a retail or transport

RE
Ross EdwardsPrincipal Advisor
SC
Sam ClarkeFounder & Managing Director
AW
Anna WilsonSenior Trainer
SC
Sam ClarkeFounder & Managing Director
SC
Sam ClarkeFounder & Managing Director
On 6 August 2026 the Crimes Act Amendment Bill passed its final reading, and most of it takes effect within
RE
Ross EdwardsPrincipal Advisor
SC
Sam ClarkeFounder & Managing Director
AW
Anna WilsonSenior Trainer
SC
Sam ClarkeFounder & Managing Director
SC
Sam ClarkeFounder & Managing Director
Under the WHS Act, if it is foreseeable your staff could face aggression, managing it is part of your primary
RE
Ross EdwardsPrincipal Advisor
SC
Sam ClarkeFounder & Managing Director
AW
Anna WilsonSenior Trainer
SC
Sam ClarkeFounder & Managing Director
SC
Sam ClarkeFounder & Managing Director

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