Resources & Insights

The Briefing

Practical insights on crisis management, emergency planning, business continuity, first aid and de-escalation, from the team helping organisations across Australia and New Zealand get ready before it matters.

De-escalation and situational awareness training session
Stop conflict before it starts with four pillars: build rapport, stay calm, show empathy, and allow time to vent. When a conversation goes in circles, use AWOCA: Ask, Why, Options,
RE
Ross EdwardsPrincipal Advisor
SC
Sam ClarkeFounder & Managing Director
AW
Anna WilsonSenior Trainer
SC
Sam ClarkeFounder & Managing Director
SC
Sam ClarkeFounder & Managing Director

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Property visit safety training for property managers
Read the property before you reach the door: leave the gate open, count vehicles, clear weapons of opportunity, and note
RE
Ross EdwardsPrincipal Advisor
SC
Sam ClarkeFounder & Managing Director
AW
Anna WilsonSenior Trainer
SC
Sam ClarkeFounder & Managing Director
SC
Sam ClarkeFounder & Managing Director

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Incident management training workshop
If your team faces the public, aggression is foreseeable, and managing it is part of your duty of care. Prevention
RE
Ross EdwardsPrincipal Advisor
SC
Sam ClarkeFounder & Managing Director
AW
Anna WilsonSenior Trainer
SC
Sam ClarkeFounder & Managing Director
SC
Sam ClarkeFounder & Managing Director
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Crisis-management
A crisis management plan sets out how an organisation will lead through disruption that exceeds normal operational or incident management
RE
Ross EdwardsPrincipal Advisor
SC
Sam ClarkeFounder & Managing Director
AW
Anna WilsonSenior Trainer
SC
Sam ClarkeFounder & Managing Director
SC
Sam ClarkeFounder & Managing Director
De-escalation and situational awareness training session
Stop conflict before it starts with four pillars: build rapport, stay calm, show empathy, and allow time to vent. When
RE
Ross EdwardsPrincipal Advisor
SC
Sam ClarkeFounder & Managing Director
AW
Anna WilsonSenior Trainer
SC
Sam ClarkeFounder & Managing Director
SC
Sam ClarkeFounder & Managing Director

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