Events & Venues Foundation Course
You’ve completed the Foundation Course, now it’s time to take the next step with guided coaching from our trainers. In this interactive webinar, we’ll revisit the core topics at a high level, then break down each lesson to answer your questions and work through practical, real-world application.
Using Communication to Influence any Conversation
[ 3rd August from 10:30am – 11:30am ] We tend to think of communication skills as something you only need when things get heated. But the same principles work in any conversation where someone pushes back, raises an objection, or simply isn’t on the same page as you. Whether you’re handling a frustrated customer, a […]
Dog Safety
[ 22nd July from 10:30am – 11:30am ] If your work takes you onto other people’s property, sooner or later you’ll meet a dog you weren’t expecting. Most are harmless. Some aren’t. And by the time you’ve worked out which is which, you might already be inside the gate.
Property Inspection Safety
[ 14th July from 10:30am – 11:30am ] Every property visit puts you in an unfamiliar environment, often alone, sometimes with people who don’t want you there. Most inspections pass without a hitch. But it only takes one to go wrong, and the difference usually comes down to what you noticed before things escalated. In […]
Part 3 – Active Armed Offender Emergency Management
[ 2nd July from 10:30am – 11:30am ] In this 3-part series, you’ll learn exactly how to manage an Active Armed Offender incident at your venue, from first response through to police handover. Across the series you’ll learn:
Part 2 – Active Armed Offender Emergency Management
[ 23rd June from 10:30am – 11:30am ] In this 3-part series, you’ll learn exactly how to manage an Active Armed Offender incident at your venue, from first response through to police handover. Across the series you’ll learn: