[ 23rd June from 10:30am – 11:30am ] In this 3-part series, you’ll learn exactly how to manage an Active Armed Offender incident at your venue, from first response through to police handover. Across the series you’ll learn:

[ 2nd July from 10:30am – 11:30am ] In this 3-part series, you’ll learn exactly how to manage an Active Armed Offender incident at your venue, from first response through to police handover. Across the series you’ll learn:

[ 14th July from 10:30am – 11:30am ] Every property visit puts you in an unfamiliar environment, often alone, sometimes with people who don’t want you there. Most inspections pass without a hitch. But it only takes one to go wrong, and the difference usually comes down to what you noticed before things escalated. In this webinar we’ll walk through staying safe across a full property visit. Reading the driveway and approach before you even get out of the car. Switching on your situational awareness the moment you arrive. Moving through someone’s property without backing yourself into a corner. And handling tenants who are frustrated, agitated or unpredictable. This is practical stuff you can use on your very next inspection, drawn from real-world experience, not theory.

[ 22nd July from 10:30am – 11:30am ] If your work takes you onto other people’s property, sooner or later you’ll meet a dog you weren’t expecting. Most are harmless. Some aren’t. And by the time you’ve worked out which is which, you might already be inside the gate.

[ 3rd August from 10:30am – 11:30am ] We tend to think of communication skills as something you only need when things get heated. But the same principles work in any conversation where someone pushes back, raises an objection, or simply isn’t on the same page as you. Whether you’re handling a frustrated customer, a tenant digging their heels in, a staff member who disagrees, or just trying to bring someone around to your way of thinking, how you communicate decides how it lands. In this webinar we’ll cover how to communicate strategically in any interaction. The four pillars that build trust and keep a conversation on track, from earning quick rapport to letting someone have their say before you respond. And a simple framework for steering a conversation that’s going nowhere toward the outcome you want, in a way that leaves the other person feeling like they made the

You’ve completed the Foundation Course, now it’s time to take the next step with guided coaching from our trainers. In this interactive webinar, we’ll revisit the core topics at a high level, then break down each lesson to answer your questions and work through practical, real-world application.